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Fix verification problems

If face verification fails, you can usually fix it by improving the photo conditions. Try this

  • Move to brighter, even lighting.
  • Clean the camera lens and hold the phone steady.
  • Make sure your face is not covered by sunglasses, a mask, a hat shadow, or your hand.
  • Use a clear profile photo that looks like you today.
  • Grant camera permission in your phone settings if the app asks for it.
  • Try again later if the service is unavailable. Some submissions may go to Review Pending. In that case, wait for the team to update your verification status.